Shipping Policy

At Bella Holly, our priority is to ensure that you receive your orders quickly and safely. The following shipping policy covers processing times, delivery times, and other aspects relevant to the shipment of products.

1. Order processing

Once your order is placed, we process each request within 3-5 days, excluding weekends and holidays. During processing, we review the details of each order to ensure it is ready to be shipped correctly. Once your order is prepared, you will receive a confirmation email with a tracking number if available.

2. Delivery times

Estimated delivery time varies between 5-7 business days after processing. Delivery times may vary depending on region and local customs policies. In exceptional cases, such as during periods of high demand or due to causes beyond Bella Holly's control, delivery time may be extended, and we will keep you informed of any significant delays.

3. Shipping costs

Shipping costs are calculated at checkout and are based on the delivery address. Bella Holly seeks to provide fair and competitive shipping rates, and in some cases, we may offer free shipping promotions, which will be advertised on our website.

4. Problems and returns due to delivery problems

In the event that an order does not arrive within the estimated time, we ask that you contact us at info@bellaholly.com . Our team will assist you in investigating and resolving any delivery-related issues. If the package is returned to our facility due to an incorrect address provided by the customer, the customer will be responsible for additional shipping costs.

5. Additional Policies

Bella Holly is not responsible for any additional duties or taxes that may apply in the destination country. It is the customer's responsibility to verify whether their order is subject to customs duties or local taxes.

For any questions regarding this shipping policy or the status of your order, you can contact us at info@bellaholly.com .